Frequently Asked Questions

We offer a wide range of services including airport transfers, corporate car services, point-to-point rides, and special event transportation including prom and wedding services, Valentines day outings, birthday and anniversary celebrations, and Fourth of July packages.

You can book a ride through our reservations page on our website, mobile app, or by calling our Client Services department at (202) 556-0393.

We provide service to all local travel hubs including Reagan National Airport, Dulles International Airport, Baltimore Washington Airport, Manasses Regional Airport, DC Union Station & Baltimore Cruise Port. You care learn more about our airport transportation services here.

Gold Tie Service is our philosophy of crafting an extraordinary experience for our clients by aligning our four fundamental pillars of service: Safety, Convenience, Privacy and Luxury.

Yes, we specialize in corporate accounts with flexible billing options and tailored services to meet the needs of our corporate and executive clients. More information about our corporate services are located here.

Yes, all our drivers are licensed, insured, and have undergone extensive background checks and training.

Yes, you can select your preferred type of vehicle during the booking process, subject to availability.

You can cancel your booking up to 24 hours before your scheduled pick up time for a full refund. No refunds or partial refunds are granted after this time period.

Yes, we offer a Membership Rewards program providing you faster bookings and discount benefits. The full benefits of membership can be found here.

Client rates are calculated using a variety of inputs including distance, travel time and traffic Free quotes are available on the reservations page of our website.

Yes, we offer child safety seats upon request. Please include this request when making your reservation.

No, we do not currently have wheelchair accessible vehicles. However, if the client is mobile we can store the wheelchair in the back of most vehicles. Please specify this requirement when making your booking.

If you believe you have left an item in one of our vehicles, please contact our Client Services department at (202) 556-0393 as soon as possible.

Yes, our services are available 24 hours a day, seven days a week.

Yes, you can book services for others. Just enter the passenger’s details when making the reservation.

A receipt will be emailed to you automatically after payment is made. Members also have access to all of their receipt history through our website.

You can update your booking details by contacting our Client Services department directly at (202) 556-0393.

Your chauffeur will be in touch with you by cell phone prior to your pick up time. He or she will meet you at curbside just outside of baggage claim.

You can enter any request when you make your reservation. We try to accommodate specific driver requests based on the driver’s availability.

Yes, we monitor flights to ensure timely pickups, regardless of flight delays or changes. Please feel free to reach out to us if you are aware prior to departure that your flight will be delayed.

Please communicate any changes directly with your chauffeur. Additional charges may apply depending on the requested change.

Yes, customer reviews are available on our Corporate Coach site,, on Yelp.com page and on our Google Business page. We believe in transparency and encourage new customers to read the feedback from our past clientele.